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Fix black screen when launching Ubisoft games

1. Install system updates​

  1. Switch to Desktop mode (Steam menu -> Power -> Switch to Desktop)
  2. Launch the Update System app from the task bar or start menu
  3. Install all updates, this process can take up to 20 minutes
  4. Shutdown your CloudDeck from the web portal and start it again
  5. If you see a green bar at the bottom of the screen after the update, change the video codec to H.264 in the Moonlight settings

2. Install the latest Proton-GE version​

  1. From the start menu, launch the app ProtonPlus
  2. At the top left of the app, click on Steam and select Lutris in the dropdown
  3. Expand the Proton-GE section and download GE-Proton10-28

3. Install Ubisoft Connect​

  1. Open Lutris from the start menu
  2. In the app, click the burger icon at the top and then Preferences
  3. Select Runners, scroll down and click the settings icon next to Wine
  4. Open the Wine version dropdown, select GE-Proton10-28, click Save and close the settings
  5. In Lutris, under Sources click the user icon next to Ubisoft Connect and follow the installation steps

4. Install and play your games​

  1. Launch Ubisoft Connect from Lutris and login with your credentials
  2. Install and launch your games from Ubisoft Connect